Alert: Notifications at reduced capacity during COVID-19 restrictions

We are operating at reduced capacity due to the COVID 19 alert level four requirements.

Please only call our 0800 number if someone is at serious risk of harm or has been seriously injured, become seriously ill, or died as a result of work.

For other notifications please complete our online forms at Notify WorkSafe.

Health and Safety Representatives (HSRs) can help workers address a health and safety matter in a number of ways.

These ways could be: 

  • assessing the risk
  • gathering information
  • asking others (such as other HSRs, workers or a union) for input
  • recommending solutions
  • discussing the matter with the duty holder.


If the matter is still not resolved, there are several options. For example, a trained HSR can start the process to issue a Provisional Improvement Notice (PIN).


Addressing a health and safety matter with support from an HSR is an infographic which illustrates how an HSR can help workers to sort out a health and safety matter. It also outlines the process for issuing a Provisional Improvement Notice (PIN).

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Addressing a health and safety issue with support from an Health and Safety Representative (HSR) (PDF 303 KB)